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Tom Rawling

Salesforce Consultant

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I’ve spent a lot of time in values-driven organisations, where there’s a real desire to drive change and improve people’s lives. As a “big picture” person, I’m drawn to this kind of ethos. I’ve seen how technology can be both an enabler and a blocker; it was the latter that inspired me to get involved with Salesforce, equipping organisations with the tools they need to achieve their missions.

I was drawn to Time Technology as specialists in the nonprofit space, where I could continue to play my part in helping charities of all shapes and sizes advance their work and make a positive impact on the world.

Experience

Having spent some time in Theatre in Education projects, I moved into the world of community and youth work. It’s a rewarding “people-focused” environment, but I found that some of the things people wanted to achieve were made a lot more difficult (sometimes impossible!) for lack of technology.

Experiencing this led me to Salesforce, where I continually see the power that technology has to make a meaningful impact.

I was lucky enough to work at Christians Against Poverty, where the technology was being used to free people from problematic debt. It was a privilege to be part of an organisation that creates real freedom for people as their BAU. It was here that I gained foundational Salesforce knowledge, discovering the importance of an end-to-end approach in tech projects, and learning the value of a “user first” approach.

Favourite Trailhead

I’m increasingly interested in flow orchestration. Salesforce Flow is great already, but orchestration is super interesting. It gives you the ability to create multi-user, multi-department processes where every little detail can be captured at each stage, so nothing gets lost and no one misses a thing. If you have processes that don’t often change, this is a brilliant way to leverage the power of Salesforce Flow to free up headspace and avoid a bit of human error.